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SERVICE CHARTER
 

SERVICES

OUR COMMITMENT

CHARGES

Export Market Development and Promotion

Selection of companies will be on the basis of criteria derived from the product and market relevance of the promotional activity

 

Acknowledgement of receipt of applications to be done within one week of submission.

Range between Kshs. 30,000 and Kshs. 100,000 depending on the type of promotional activity

 

Selection of participants to be completed within one week after the deadline for submissions

Applicants to be informed on the status of their application within one week after the selection exercise.

Companies who fail to meet these criteria will not be selected to participate in trade promotion events and will be informed accordingly

At no charge

 

Enterprise and Product Development

Selection of enterprises for assistance in product design and development will be based on prioritised sectors/products using a selection criteria on supply and export capability of applicants, among other factors

 

Selection of beneficiaries will be carried out within 2 weeks after the deadline of receiving the Enterprise Profile Forms

At no charge

Status of the application will be communicated within one week after the selection exercise

The product development intervention will be carried out as scheduled and in a phased approach including instructive  training, on-site coaching and test marketing

Up to a maximum of Kshs. 10,000 non-refundable commitment fee, excluding cost of participating in the test marketing event

Export Trade Training

 

Training will be conducted as scheduled upon payment of applicable fee by adequate number of applicants based on targeted number

Range between Kshs. 500 and Kshs. 10,000 depending on the specifics of the training module

Decision to hold or reschedule the training, in line with the above requirements, will be made within 2 weeks after the deadline and communicated to applicants

Training modules include; Introduction to Exporting; Beginners Module; Intermediate Module; and Advanced Module

Trade Information Delivery

Browsing of CBIK data bases

Immediate

Free

Use of library

Immediate

Free

Business Counselling consultancy services

Immediate

Free

Advertising on EPC Portals: Super Banner (728 x 90) size 40KB

One day after making applicable payment and submission of artworks

Kshs. 10,000.00 per month

Advertising on EPC Portals Ad Box (300 x 250) size 40 KB

One day after making applicable payment and submission of artworks

Kshs. 5,000.00 per month

Advertising on EPC Portals Skyscraper (160 x 600) size 40KB

One day after making applicable payment and submission of artworks

Kshs. 7,500.00 per month

Advertising on EPC Portals Half Banner (234 x 60) size 40 KB

One day after making applicable payment and submission of artworks

Kshs. 2,500.00 per month

Customised desk research

Within one week

Kshs 800.00 per hour

Printouts from CBIK data bases

Per agreed timeline based on task complexity

Kshs 50.00 per page

Photocopy services

Immediate

Kshs 10.00 per page

Bilateral Trade Statistics

Immediate

Kshs 100.00

Trade Statistics for one product to one market (raw data)

Within two working days

Kshs. 200.00

Product Tariff Information per country

Within five working days

Kshs. 500.00

Country Profile

Within five working days

Kshs. 500.00

Research and Policy Facilitation

Trade Flow Analysis

Depending on the complexity of the task involved.

Up to a maximum of Kshs. 20,000.00

Request on market intelligence and market research reports conducted by EPC

To be availed within 1 day, otherwise explanation will be provided. Fee will depend on the content and detail of the report.

App

licable Fees

Payment to Creditors

If you comply with all the requirements we will make payment

Within 45 days upon receipt of invoice

At no Charge

Public Complaint Handling & Resolution

Complaints lodged with the Council

Provide avenues for lodging and resolution of complaints based on policy guidelines issued by the Commission on Administrative Justice.

At no charge

 

Costs appearing in this charter are applicable commencing Year 2013/2014. Any changes on costs or terms will be contained in the charter for the subsequent period.

 

16th Floor, Anniversary Towers, University Way

P.O. Box 40247-00100 NAIROBI

Tel: + 254 020 2228534–8 / + 254722205875 / + 254734 228 534

Fax: +254-20-2218013/2228539

Email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Complaints: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Website, www.epckenya.org

Dedicated Client Line: +254 20 2228534 ext 101 / 211 Dedicated Export Info SMS: 8535

 

 
 
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